Work

Two businesses that stopped working around their own process.

Client names are withheld — these are small businesses and their operations are their own business. The numbers are exactly as measured.

Work

Case studies

Restaurant group · 3 branches 3 spreadsheets 1 live ledger

Three branches, three spreadsheets, one guess at stock

A restaurant owner was running three branches from a spreadsheet per branch. Nobody could answer what stock was on hand without phoning each location first.

Stock levels update automatically across all three branches
Restocking requests submitted and tracked digitally, with an audit trail
Reports generate in one click — seconds instead of hours

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Private clinic 2 hrs 10 min

A paper notebook was the booking system

Appointments were written in a notebook at the front desk. Every morning began with two hours of reconstructing the day before it started.

Morning preparation reduced from two hours to ten minutes
Patients book and reschedule online, without phoning the desk
Reminders sent automatically ahead of every appointment

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Measured, not claimed

20+hours/week: returned to one client's team after their manual processes were replaced
2 hrs 10 minmorning prep: at a clinic that had been booking appointments in a paper notebook
3 sheets 1 ledgerstock records: for a restaurant group that had been running a spreadsheet per branch

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